Refund Policy
Last updated: June 29, 2026
OrbitalWP is delivered as digital software. There are no physical products to return.
We offer partial refunds on eligible license purchases during the refund window shown for each plan if:
- It is not functioning as advertised on this site; and
- You have contacted our support team and given us a reasonable opportunity to resolve the issue; and
- We are unable to resolve the issue
If your refund is approved, refunds are for 80% of the amount paid for the license. The remaining 20% is non-refundable. The 20% non-refundable amount will go towards payment processing fees and operating expenses.
Refund Windows
Our refund windows are based on the license purchased:
- 1 Site License: 7 calendar days from purchase
- 5 Site License: 14 calendar days from purchase
- 100 Site License: 14 calendar days from purchase
- Early Adopters Lifetime Deal: 14 calendar days from purchase
The refund window begins on the date of purchase. Refund requests received after the applicable refund window are not eligible for a refund, except where required by law.
How to Request a Refund
If support is unable to resolve your technical issue and support has approved your refund, contact us at [email protected] and include:
- The email address used for purchase
- Your order number or license key
- The license plan you purchased
If your refund request is approved, the refund will be issued to the original payment method when possible.
After a refund is processed, your license will be deactivated and access to downloads, updates, and support will end.
Annual License Renewals
Annual licenses renew yearly unless canceled before the renewal date. Canceling a subscription stops future renewal charges, but it does not automatically refund previous payments.
If you believe a renewal charge was made in error, contact us at [email protected].
Lifetime Licenses
Early Adopters Lifetime Deal purchases are one-time payments and do not renew.
Lifetime licenses are eligible for the same 14-day, 80% refund policy listed above.
Abuse and Exceptions
We may decline refund requests involving fraud, payment disputes, repeated refund abuse, or violation of our license terms.
This policy does not limit any rights you may have under applicable law.